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Last updated: October 30, 2025
The use of the "Eloqa" Application is subject to the full and complete acceptance of the Terms of Service set out below.
These terms of service ("Terms", "Terms of Service") govern your relationship with the Eloqa mobile application (the "Service") managed by Eloqa, a société par actions simplifiée ("we", "our", and "us"). In the absence of any special agreement, these Terms of Service therefore govern the contractual relationships between Eloqa and any User of the "Eloqa" Application who would make purchases through the Application.
These Terms of Service also govern the use of the "Eloqa" Application by the User and navigation on the Eloqa websites. To better understand your rights and obligations in the context of using the "Eloqa" Application and Eloqa websites, we invite you to read these Terms of Service. Your access and use of this Service means that you accept the following Terms and that you comply with them. These Terms apply to all visitors and users of this Service. By using the Service, you agree to comply with the Terms and assume all legal consequences. If you do not accept these Terms, in whole or in part, please do not use the Service.
These Terms of Service are supplemented by the Privacy Policy (https://eloqa.app/en/privacy.html) and the Cookie Policy (https://eloqa.app/en/cookies.html) of Eloqa.
When used with a capital letter, the following terms have the meaning specified below.
The "Eloqa" Application allows the User to expand their vocabulary by completing fill-in-the-blank quotes with the help of a repetition system designed to facilitate memorization.
The Services of the "Eloqa" Application are detailed further in article 5.3.
Article 4 – Free version / paid version
Trying a single discovery session of cards from the "Eloqa" Application and benefiting from certain limited features such as exploring discovered cards or the progress chart are free and accessible by simple download from dedicated platforms.
Article 4.1 – Premium Subscription Price
Access to daily review sessions is paid according to the pricing indicated below:
Article 4.2 - Payment methods
For Users purchasing subscriptions through our website (www.eloqa.app), payment is processed via Paddle, our merchant of record. Paddle provides customer service inquiries and handles refund requests for purchases made through the website.
For Users of the "Eloqa" Application using iOS, payment of the Subscription is made via the User's Apple Store account.
For Users of the "Eloqa" Application using Android, payment of the Subscription is made via the User's Google Play account.
Article 4.3 – Free trial
the Company may, at its sole discretion, offer a Subscription with a free trial for a limited period.
You may be asked by Google via your Google Play account or by Apple via your iTunes account to enter your billing information to register for the Free Trial.
If you enter your billing information when registering for the Free Trial, you will not be charged before the Free Trial expires. At the end of the Free Trial period, unless you have cancelled your Subscription, you will be automatically charged the Subscription fees that apply to the type of Subscription you have chosen.
At any time and without notice, the Company reserves the right to (i) modify the conditions of the Free Trial offer, or (ii) proceed with the cancellation of the Free Trial offer.
Article 4.4 – Automatic renewal
Any Subscription taken out by the User is automatically renewed after its expiration date under the conditions specified below.
At least one month before the expiration date of their Subscription, the User will be informed by the Company of their possibility not to renew the Subscription and the deadline for non-renewal.
In the absence of a response from the User, their Subscription will be automatically renewed.
We offer a 30-day money-back guarantee for all subscriptions purchased through our website (www.eloqa.app).
If you are not satisfied with your subscription, you may request a full refund within 30 days of your initial purchase date by contacting us at [email protected].
Refund Eligibility:
Refund Processing:
After the 30-Day Period:
After the 30-day refund period, no refunds will be provided. You may cancel your subscription at any time to prevent future charges, but no refund will be issued for the current billing period.
Article 4.6 – Subscription Cancellation
The User has the possibility, at any time, to cancel their Subscription to prevent future charges.
For subscriptions purchased through our website (www.eloqa.app) via Paddle, you can cancel your subscription by contacting us at [email protected] or through your Paddle account management portal.
For subscriptions purchased through the iOS version of the "Eloqa" Application, the User must go to their iTunes account settings and cancel the subscription. Please refer to the Apple support page (https://support.apple.com/en-us/ht202039) for detailed instructions.
For subscriptions purchased through the Android version of the "Eloqa" Application, the User must go to their Google Play account settings and cancel the subscription. Please refer to the Google Play support page (https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en) for detailed instructions.
Please note that cancelling your subscription will stop future charges but will not result in a refund for the current billing period, unless the cancellation is made within the 30-day refund period specified in Article 4.5.
Article 5.1 – Download and installation of the "Eloqa" Application
Anyone wishing to use the "Eloqa" Application must first download it to their device. The "Eloqa" Application is downloaded from the Apple Store for the iOS operating system and from the Play Store for the Android operating system.
Downloading the "Eloqa" Application requires the following technical configurations:
Article 5.2 – Profile creation
When you create an account with the Company, you must provide us with information that is accurate, complete and up to date at all times. Failure to comply with this obligation constitutes a violation of the Terms, which may result in the immediate closure of your account on our Service.
You are responsible for safeguarding the password you use to access the Services and for all activities and actions that may be performed with your password, whether the password is with the Services offered by the Company or a third-party service.
You agree not to disclose your password to a third party. You must notify us immediately of any security breach or unauthorized use of your account.
You may not use as an identifier a name of another person or entity or that has not been lawfully made available to you, a name or trademark that is subject to the rights of another person or entity other than you without appropriate authorization, or a name that is shocking, vulgar or obscene.
On first launch of the "Eloqa" Application, the User is invited to create their account either by going through the Facebook authentication system, or by creating a so-called "classic" account.
If the User chooses to create their account by going through the Facebook authentication system, they agree to share the following information directly from their Facebook account:
If the User chooses to go through the creation of a classic account by filling out a form, they agree to share the following information:
In the case of creating a classic account, the User must therefore choose a password, which will be transmitted to the Company in encrypted form before sending. the Company therefore has no knowledge of the actual password at any time and has no way to restore it.
Once this information is validated, the User is invited to read these General Terms and the Privacy Policy relating to the protection of their personal data. They are also invited to confirm their knowledge of the Privacy Policy by checking a box, without which account creation and access to the "Eloqa" Application features would be denied. The User is also invited to exercise their choices regarding the use of their Personal Data (cf. Article 7 – Personal data).
For more information about this specific procedure, please refer to article 7.3 of these General Terms.
Article 5.3 – Features of the "Eloqa" Application
Article 5.3.1 – General features
The general features of the "Eloqa" Application are accessible to any User, whether or not they have subscribed to a Subscription.
The general features of the "Eloqa" Application are as follows:
The User can access their review session history by clicking on the "Progress" icon from the home page. They can visualize their evolution in graphical form.
The User can access the cards they have already discovered by clicking on the "Exploration" icon from the home page.
The User also has the possibility to reactivate or deactivate already discovered cards so that they continue to appear or not in review sessions.
The User can install the Application on another supported device and retrieve the data associated with their account, namely their progress and the data of discovered cards.
Article 5.3.2 – Features reserved for Subscription holders
Subscribing to a Subscription allows the User to benefit, in addition to general features, from the following exclusive feature:
The User holding a Subscription can access unlimited discovery and card review sessions on the "Eloqa" Application.
Article 6.1 – Intellectual property
The name "Eloqa", logos, slogans and registered or unregistered trademarks, represented on the sites or Applications of the Company, are the exclusive property of Eloqa. Any use, reproduction and/or modification that would be made without the written and prior agreement of the Company would be likely to constitute counterfeiting, within the meaning of articles L. 335-2 and following of the Intellectual Property Code, likely to engage the civil and criminal liability of the counterfeiter.
The presentation and content of the "Eloqa" Application and Eloqa websites constitute, together, a work protected by current laws on intellectual property, of which the Company is the holder. No reproduction and/or representation, partial or complete, may be made without the prior written agreement of Eloqa.
The drawings, photographs, images, texts, animated sequences with or without sound and other documentation represented on the "Eloqa" Application and Eloqa websites are subject to industrial and/or intellectual property rights and are, as the case may be, the property of the Company or third parties who have limitedly authorized the Company to use them.
As such, any reproduction, representation, adaptation, translation and/or modification, partial or complete, or transfer to another platform is prohibited. The same applies to the extraction and reuse of the content of databases appearing on the "Eloqa" Application and Eloqa websites which are protected by the provisions of the law of July 1, 1998 transposing into the Intellectual Property Code the European Directive of March 11, 1996 relating to the legal protection of databases.
As such, any reproduction, reuse or extraction of the database content would engage the User's responsibility.
Article 6.2 – Copyright policy
We respect the intellectual property rights of others. Our policy is to respond to any claim made about Content displayed on the Service that violates copyright or any other intellectual property ("Violation") of a person.
If you hold a copyright, or are authorized by the holder, and you believe that the work covered by copyright has been copied in a way that constitutes copyright infringement through the Service, you must send your notice in writing to the attention of "Copyright Infringement" at [email protected] including in your notice a detailed description of the alleged violation.
You may be held liable for any damages (including court costs and attorney fees) for falsely claiming that the Content was in violation of your copyright.
Article 7.1. – Personal data processed by the Company
To benefit from general information on how the Company processes and protects your Personal Data, we invite you to consult our Privacy Policy (https://eloqa.app/en/privacy.html).
Article 7.1.1 – Personal data communicated directly by the User
In the context of using the "Eloqa" application and our websites, we invite you to communicate the following data to us:
Some of this information must be provided when creating your user profile (name, email address), while the others are communicated to us in the context of your usual use of the "Eloqa" application.
Article 7.1.2 – Personal data collected automatically by the Company
Furthermore, when you use the "Eloqa" application or when you browse our site, certain data is automatically collected from your device or internet browser:
Article 7.2. Mandatory nature of information and User consent
The communication of certain Personal Data is necessary for the provision of the service to the User (email and usage data). If the User refuses to communicate this essential data, the Company cannot guarantee them access to the Service.
the Company will seek the express and prior consent of the User regarding the collection of analytical data on their use of the "Eloqa" Application. The User is free to consent or not to these different treatments carried out on their Personal Data.
The User has the possibility to withdraw their consent freely and at any time as long as a processing of their Personal Data is based exclusively on their prior consent. To do this, the User is invited to go to the Application settings and express their wishes in the "My privacy settings" tab
When the User withdraws their consent, the Company undertakes to cease the processing concerned and to delete the personal data that are exclusively linked to it.
Article 7.3. Case of the User under 15 years old
Regulations require that when a processing of Personal Data concerns a minor under 15 years old, consent to processing must be given by the holders of parental authority.
Therefore, if the User indicates an age under 15 years old, the Company will make its best efforts, considering the means and technologies at its disposal, to collect the consent of the holders of parental authority.
In the absence of consent from the holders of parental authority, the Company will not be able to provide the Services related to the personal data processing concerned.
Article 7.4. Identity of the data controller
The controller of the User's Personal Data processing is the Company. the Company determines the means and purposes of these processing operations.
Article 7.5. Purposes of processing
The User's Personal Data is processed by the Company for the following purposes:
Article 7.6. Legal bases for processing
The processing carried out by the Company concerning the User's Personal Data is based alternatively on the following legal bases:
Article 7.7. Data retention period
the Company undertakes to retain the User's Personal Data only for the duration necessary to pursue the purposes of the processing.
The User's Personal Data is not retained by the Company after deletion of the User's account.
Article 7.8. Sharing of User Personal Data with third parties
Personal Data collected by the Company may be shared with third-party companies in the following cases:
The recipients of the User's Personal Data are also listed below:
In any case, the Company undertakes to:
Article 7.9. Transfer of Personal Data outside the European Union
In some of the aforementioned cases, the User's Personal Data may be transferred to countries located outside the European Union.
In this case, the Company first ensures that the third country benefits from an adequacy decision confirming that it guarantees a level of Personal Data protection equivalent to that provided within the European Union.
Failing this, and in accordance with applicable regulations, the Company puts in place guarantees to strictly frame these transfers outside the European Union. These guarantees may be binding corporate rules, standard contractual clauses, the adoption of a code of conduct or certification.
The User can at any time request to consult the documents related to the aforementioned guarantees by sending their request to: [email protected]
Article 7.10. Security and confidentiality
the Company implements organizational, technical, software and physical measures in digital security to protect Personal Data against alterations, destruction and unauthorized access.
The security measures adopted by the Company to protect the User's Personal Data are adapted to the sensitive nature of certain User Personal Data.
The User can obtain additional information about the data security devices implemented by the Company by contacting the Company as indicated below.
Article 7.11. Implementation of User rights on their personal data
In application of the regulations relating to Personal Data, the User has the following rights:
In these different cases and before implementing their rights, the Company may ask the User for proof of identity to verify its accuracy.
the Company undertakes to provide a response to the requests set out above within one month, possibly extended by two months given the complexity and number of requests.
Finally, it is recalled that the User has the possibility, in case of dispute concerning the processing of their Personal Data, to file a complaint with the competent supervisory authority, namely the CNIL for France: www.cnil.fr
The "Eloqa" Application and Eloqa websites use cookies to offer the User a personalized experience during their visit and to optimize their platforms so that they better match their interests and preferences.
To obtain complete information about the cookies used by the Company and manage your preferences in this regard, the User is invited to consult the "Cookies" page (https://eloqa.app/en/cookies.html) of Eloqa.
A "cookie" is a text file that may be saved on your computer or other terminal when consulting our website. A cookie allows its issuer, during its validity or recording period, to identify the terminal in which it is recorded.
The purposes of cookies vary depending on the type of cookie and the Company only uses cookies for statistical and audience measurement purposes.
By continuing to use the "Eloqa" Application and Eloqa websites without blocking or disabling cookies, the User accepts the current cookie settings and acknowledges that they understand the terms of the Company's cookie policy.
If they wish to disable all or part of the cookies, the User can manage their preferences on the "Cookies" page (https://eloqa.app/en/cookies.html) of Eloqa.
the Company strives to provide information on the "Eloqa" Application that is as accurate as possible. However, the Company cannot be held responsible for omissions, inaccuracies and deficiencies regarding the information provided, whether they are its fault or that of third-party partners who provide this information.
the Company, as publisher of the "Eloqa" Application, is only bound by an obligation of means: its liability can only be engaged if it is demonstrated that it has not implemented the means necessary for the execution of the contract.
The Services are provided "as is" and "as available". The Services are provided without warranties of any kind, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or performance.
The User agrees to use the "Eloqa" Application under their own responsibility and at their own risk. The information communicated via the "Eloqa" Application by the Company is only indicative. The User is informed that they are free to follow or not the advice provided to them through the "Eloqa" Application and that they cannot in any case seek the responsibility of the Company in the event that the implementation of these recommendations would not lead to the expected result. the Company, its subsidiaries, affiliates and licensors do not guarantee that a) the Service will function uninterruptedly, safely and be available at any time or place; b) any errors or defects will be corrected; or that c) the results of using the Service will meet your requirements.
the Company cannot be held responsible in case of force majeure. Events independent of the will of the parties, which they could not reasonably be expected to foresee and which they could not reasonably avoid or overcome insofar as their occurrence makes the execution of obligations totally impossible, are considered as cases of force majeure.
The use of the "Eloqa" Application is at the User's sole risk. In no case can the Company's liability be retained regarding any direct or indirect damage including without this list being limiting, virus infection, loss of data or programs, loss of use of computer equipment (including software, hard drives, or any system), financial losses (such as loss of market or loss of opportunity) following the visit or use of the "Eloqa" Application.
Any question, complaint or request from the User relating to the "Eloqa" Application or Eloqa websites must be sent to the following address: [email protected]
The fact that the Company does not avail itself at a given time of one of the clauses of these General Terms cannot constitute a waiver to avail itself subsequently of these same clauses.
In case of dispute regarding the application of these General Terms or their interpretation, the User who would act as a consumer has the possibility to seize a consumer mediator, whose contact details will be transmitted to them by the Company upon simple request on their part.
In general, any dispute regarding the application of these General Terms and their interpretation, their execution and the sales contracts concluded by the Company, or regarding payment of the price, will be brought before the courts of Paris, regardless of the place of order, delivery, payment and payment method, and even in case of guarantee appeal or plurality of defendants.
Any question relating to these General Terms as well as to the sales they are likely to govern, which would not be treated by these contractual stipulations, will be governed by French law to the exclusion of any other law.
In the case where the dispute would involve a consumer, French law will apply subject to the mandatory provisions of the consumer's country of residence.
the Company may modify or replace these Terms at any time. If a revision is significant, the Company will notify the User at least 15 days in advance of the changes that will be made. What constitutes a significant revision will be determined at the sole discretion of Eloqa.
By continuing to access or use our Service after all revisions take effect, you agree to be bound by the revised terms. If you do not accept these new terms, you are no longer authorized to use the Website and the Service.